Privacy Policy

At méiyǒu, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

Information we collect

We collect information you provide directly to us, including:

• Name and contact information when you place an order
• Delivery address for shipping your order
• Email address when you subscribe to our newsletter
• Any messages you send us through our contact form

How we use your information

We use the information we collect to:

• Process and fulfil your orders
• Send you order confirmations and shipping updates
• Send our newsletter (if you've subscribed)
• Respond to your questions and requests
• Improve our website and services

Payment processing

We use Stripe to process payments. Your payment information is sent directly to Stripe and is never stored on our servers. Stripe's privacy policy governs their handling of your payment data.

Analytics

We use Umami, a privacy-focused analytics service that doesn't use cookies or collect personal data. This means we can understand how people use our website without compromising your privacy.

Cookies

Our website does not use tracking cookies. We may use essential cookies for basic functionality like remembering your preferences, but these do not track you across other websites.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability

Data retention

We retain order information for 7 years for tax and legal purposes. Newsletter subscriber information is retained until you unsubscribe. You can request deletion of your data at any time.

Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us at privacy@meiyou.co.uk.

méiyǒu
Edinburgh, Scotland